FAQ
Q1. Why choose LED products for replacement of halogen?
1.High efficiency and energy saving.
2.Green and environmental-friendly without ultraviolet rays and radiative. No hazardous elements like Hg and Xe and recyclable.
3. Super long lifetime up to 30.000 hours.
Q2. Why choose LUMILAND as your furniture lighting partner?
1.Our passion for furniture lighting, 15 years experience of serving the furniture lighting industry and customer give us more understanding to the market trend, customer demand and product details.
2.Our commitment to quality control and responsible attitude remit your concerns of complaint and compensation.
3.We constantly investing R&D developing new technology and new product to give our partner driving force of business grow, average 5-10 new items quarterly.
Q3. Are the furniture light all in low voltage and does it need any LED driver to use?
Most furniture lights are safe low voltage DC12/24V which requires a correct LED driver to use, but in our collection, DC5V battery lamp and AC110-240V furniture lights are also available for choice which does not need any LED driver.
Q4. Can I have a sample order to test?
1.Yes we welcome sample order to test the function and quality.
2.Max. 3 samples for each item are acceptable.
3.We support free sample policy– small amount samples deliver with your courtier freight collect,or refund the sample fees in bulk order later.
Q5. What about the lead time?
3-7 days for sample order , 3-5 weeks for mass production depending on different products and qty.
Q6. Do you have any MOQ for led light order?
Yes generally 100pcs for bulk order.
Q7. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline, train, and sea shipment also optional.
Q8. Is it OK to print my logo on labels & packages?
Yes OEM order is welcome,please inform us formally before our production and confirm all the art works.
Q9: Do you offer guarantee for the products?
Yes, we offer 2-3 years full warranty .
Q10: How to deal with the faulty and complaint?
1.Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
2. During the guarantee period, we will send new replacement lights with new order for small quantity.
3.For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call/refund according to real situation.
